Privacy Policy
Effective date: October 18, 2026
This Privacy Policy explains how WEST STAR LLC collects and uses information when you visit this website, request a cleaning, or communicate with us.
1. Who we are
WEST STAR LLC provides home cleaning services in Las Vegas, Nevada. Contact us at [email protected] or (725) 353-3595. Cleanoria provides technology for this website and customer management; WEST STAR LLC is your cleaning service provider and the sender of its service messages.
2. Information we collect
We collect information you choose to provide, such as your name, email address, telephone number, cleaning request, service address, scheduling preferences and messages. Please do not include payment card details, identity documents or other sensitive information in the request form.
Our website and service providers may also process technical information needed to operate the site, such as IP address, browser type, device information and pages visited. Cookies or similar tools may be used for essential website functions and security.
3. How we use information
- Respond to questions and provide cleaning quotes.
- Arrange and manage requested services, appointments and customer support.
- Send service communications through the channels you choose.
- Maintain consent and opt-out records, protect our services and meet applicable legal requirements.
4. SMS and MMS communications
If you select the optional service text-message checkbox, WEST STAR LLC may send SMS/MMS about your request, appointment confirmations, scheduling changes, reminders, cleaning instructions and customer support. Message frequency varies. Message and data rates may apply. Consent is not a condition of requesting or purchasing services.
If you separately select the optional marketing text-message checkbox, WEST STAR LLC may also send occasional cleaning offers and service promotions by SMS/MMS. Marketing consent is separate from service-message consent, is optional, and is not a condition of purchase. Message frequency varies. Message and data rates may apply.
Reply STOP to opt out of text messages or HELP for help. You can also contact us by phone or email. Opting out of texts does not cancel an appointment or prevent us from responding through another contact channel you provide.
5. Sharing and mobile information
We do not sell your personal information. We may share information with service providers that help us operate our website, customer management, messaging and support, only as needed to perform those services. We may disclose information when required by law or to protect legal rights and security.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. Retention and security
We keep information for as long as reasonably needed for the purposes described here, including service records, consent, legal obligations and dispute resolution. We use reasonable safeguards, but no website, transmission method or storage system is completely secure.
7. Your choices
You may ask to access, correct or delete personal information by contacting us. We will review requests subject to applicable law and any records we must retain. You may decline optional text-message consent and contact us by phone or email instead. Your browser settings may allow you to manage cookies.
8. Children and external links
Our services and request form are intended for adults. We do not knowingly collect personal information from children under 13. External websites have their own privacy practices.
9. Updates and contact
We may update this policy and will show the effective date above. For questions, contact WEST STAR LLC at [email protected] or (725) 353-3595. See our Terms & Conditions.